Refund Policy

At SeraSleep, our mission is to provide products that help reduce snoring and improve your quality of life. We believe in the effectiveness of our solution and encourage you to use it consistently for at least 30 days before considering a return.

If, after this period, you are still not satisfied, you may request a refund under our 60-day money-back guarantee. To begin the process, please reach out using the Contact button on our website.

Please note: products returned without following our official return process will not be eligible for a refund.

Order Cancellations

We aim to process all orders as quickly as possible.

For this reason, cancellation requests must be made within 24 hours of placing your order.

After this period, your order may already be processing or shipped, and cancellation cannot be guaranteed.

If your cancellation is approved within 24 hours, your refund will be issued within 7 business days.

60-Day Money-Back Guarantee

We are confident in the effectiveness of our product and want you to try it risk-free.

  • We encourage you to use the product for at least 30 consecutive days before requesting a return.
  • Returned products must be in perfect condition, with no signs of misuse.
  • Shipping costs (if applicable) are non-refundable.

How to Request a Refund

To begin a refund request, please follow the steps below:

  1. Use the Contact button on our website to reach our support team. Provide your name, order number, and the reason for the request.
  2. Our team will send you return instructions and guide you through the process.
  3. Once we receive and inspect the product, we will notify you whether your return meets the refund conditions.
  4. If approved, refunds will be issued back to your original payment method within 7 business days.

Important: returns sent without prior approval will not be accepted.

Damaged or Defective Products

We package all orders carefully, but incidents may still occur during transit. If your product arrives defective or damaged:

  1. Notify us within 72 hours of delivery.
  2. Provide photos of the product and packaging via the Contact button on our website.
  3. Our team will conduct a preliminary evaluation of the evidence provided.
  4. If the defect is confirmed, you may choose a replacement at no cost or a refund.

Please note: damages caused by misuse, normal wear and tear, or unauthorized modifications are not covered.

Shipping & Delivery

We do our best to ensure fast and reliable delivery. However, we cannot take responsibility for delays, loss, or issues caused by carriers, customs, or delivery services.

In such cases, we recommend contacting the carrier directly.

Policy Updates

SeraSleep may update this Refund Policy from time to time. We encourage you to review it before making a purchase.

By completing a purchase on our website, you agree to the terms outlined in this policy.