Privacy Policy

At SeraSleep, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our store, place an order, or interact with our services.

Information We Collect

We collect information in order to process your orders and provide a smooth shopping experience. This may include:

  • Personal Details: name, email, phone number, billing & shipping address
  • Order Information: products purchased, payment status, transaction details
  • Technical Data: IP address, browser type, device information, and general usage data
  • Optional Information: messages or inquiries you submit through our contact page

How We Use Your Information

Your information is used strictly for the following purposes:

  • Processing and delivering your orders
  • Providing customer support when needed
  • Improving our website, services, and shopping experience
  • Sending updates, order notifications, or promotional emails (only if you opt-in)

We do not sell your personal information to third parties.

Payment & Security

All payments made through SeraSleep are processed by secure third-party payment gateways. Your full payment details (such as credit card numbers) are never stored on our servers.

We take active measures to protect your data, including encryption and secure data handling practices. While no online system can be 100% secure, we work hard to keep your information safe.

Cookies & Tracking Technologies

SeraSleep uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Analyze traffic and usage patterns

You may disable cookies in your browser settings, but some features of the website may not work properly.

Sharing Your Information

We only share information with trusted service providers when necessary to complete your order, such as:

  • Shipping carriers
  • Payment processors
  • Fraud prevention services

These partners are only given the minimum information required to perform their services.

Your Rights

You have the right to:

  • Request access to your personal data
  • Request corrections or updates
  • Request deletion of your information, where legally allowed

To exercise any of these rights, please reach out using the store contact button on our website.

Data Retention

We retain your information only as long as necessary for order processing, support, compliance, or improvement of our services.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new updated date. Your continued use of SeraSleep means you accept the updated policy.

Contact

For any questions about this Privacy Policy or how your data is handled, please use the store contact button to reach us.

Thank you for trusting SeraSleep. Your privacy and peace of mind are our priority.